Tur'Prise Baby on Board Women's Hoodie Dress (AOP)

Thank you for shopping with Duds4Bubs. We know you're excited to receive your order, and we're committed to processing and delivering it as quickly and safely as possible.

Order Processing

Most of our products are made to order or personalised especially for you. Orders are typically processed within 2–7 business days. Personalised or custom-made items may require additional production time.

Orders are processed Monday to Friday, excluding weekends and public holidays. During busy periods such as Christmas, Mother's Day, Father's Day, Easter, and major sales events, processing times may be slightly longer.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details where available.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, package size, and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable offers will be displayed on our website and automatically applied at checkout where eligible.

Estimated Delivery Times

Delivery estimates begin once your order has been processed and dispatched.

For Australian orders:

• Standard Shipping: 2–8 business days
• Express Shipping: 1–4 business days (where available)

For international orders:

• Delivery generally takes between 7–21 business days, depending on the destination and customs processing.

Please note that these delivery timeframes are estimates only and may vary due to circumstances beyond our control.

Order Tracking

If tracking is available for your shipment, you'll receive a tracking number via email once your order has been dispatched.

If you haven't received your shipping confirmation within the expected processing timeframe, please contact us and we'll be happy to assist.

Shipping Delays

While we strive to deliver every order on time, delays can occasionally occur due to high order volumes, courier delays, severe weather, customs inspections, or public holidays.

Once your parcel has been handed to the shipping carrier, Duds4Bubs is not responsible for delays caused by the courier or customs authorities.

Incorrect Shipping Address

Please ensure your shipping details are accurate before placing your order.

If an incorrect or incomplete address is provided, we may not be able to update your order once it has entered production or been dispatched. Any additional shipping charges resulting from an incorrect address are the responsibility of the customer.

Lost or Damaged Parcels

If your order arrives damaged or appears to have been lost in transit, please contact us as soon as possible.

We'll work closely with the shipping carrier to investigate the issue and do our best to reach a fair resolution as quickly as possible.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees charged by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Contact Us

If you have any questions about your order or shipping, we're always happy to help.

Duds4Bubs Customer Support

Email: duds4bubs@gmail.com

We aim to respond to all enquiries within 1–2 business days.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns & Exchanges
To start a return, you can contact us at duds4bubs@gmail.com. 

We Print on Demand, so all sales are final.

However, we are in the business of making YOU and your BUBS happy.

If you are unhappy with your product purchase for whatever reason, then please contact us on email duds4bubs@gmail.com and we will work with you to ensure a successful outcome.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at duds4bubs@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at duds4bubs@gmail.com.